In order to provide our customers with the best online shopping experience, we provide a 100% warranty on all our products. If the product you received contain manufacturing defect, or we sent the color/size wrongly, you can return the product for 1 to 1 exchange.
1- In order to organize an exchange, buyer must inform us by email (firstname.lastname@example.org) within 72 hours of products received and request for an exchange under these terms and conditions.
2- Products being returned must be in original condition, with all tags attached, original undamaged box and/or packaging.
3- Please note that the following products are excluded from our returns policy due to hygiene reasons:
d) Bedding (Bedsheets, pillow, bolster, quilt, comforter)
e) Linen (Pillowcases, bolster cases)
f) Towels (face, hand, bath)
g) Opened Mattresses
h) All socks, handkerchiefs and hosiery
What if I no longer want to exchange the product, can I request for refund?- Sure, we are providing a 72 hours money back guarantee.
How to arrange an exchange or refund?
1- Email the following details to email@example.com within 72 hours of received the product and provide the following information:
-Exchange or refund reason
2- Please wait for our confirmation before returning the product, our staff will reply your email within 2 working days.
3- The product must be return within 7 days of received our confirmation email.
Who bear the shipping fees and when I can get the replace product?
Incase of product exchange:
- We bear RM6 for your return shipping fees and we will send the RM6 along with the replace product.
- If we have ready stock for the product, buyer will receive it within 2-3 working days if no delay from courier. But if the product is out of stock, we will take 8-14 working days to deliver if no delay from courier. (We will call buyer if out of stock)
Incase of refund:
- Buyer must return the product at their own cost, we will proceed to refund within 3 working days once we received the return product.
*GroupTime reserves the right to make change to this policy without prior notice.